Refund policy

At Pragna Art Gallery, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review the following refund policies for information on how to request a refund, eligibility criteria, and other related matters:

Refund Eligibility

- Refunds are applicable within 7 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Returns that do not meet these criteria will not be accepted.

Refund Process

- To request a refund, please contact us via email at Shachitamboli@gmail.com or by phone at 9586202710.
- Provide your order number and a detailed explanation of the reason for the refund request.
- We will review your request and notify you of the approval or rejection of your refund.
- If your refund is approved, instructions will be provided for returning the item.

Return Shipping

- You are responsible for the shipping costs associated with returning the item.
- Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing Time

- Once we receive your returned item and confirm that it meets our refund criteria, we will initiate the refund process.
- Refunds will be processed promptly, and credit will be issued to your original method of payment.
- The time it takes for the refund to appear in your account may vary depending on your bank or credit card company's policies.

Exceptions

- Certain items are not eligible for refunds, including perishable goods, custom products, and personal care items.
- Damaged or defective items may be eligible for replacement or store credit, but not for a refund.
- We reserve the right to refuse refunds for items that do not meet our return criteria.

Contact Us

- If you have any questions about our refund policies or need assistance with a refund request, please contact us via email at Shachitamboli@gmail.com or by phone at 9586202710.
- Our customer service team is available to assist you and provide further guidance on the refund process.

Changes to Refund Policies

- Pragna Art Gallery reserves the right to update or modify these refund policies at any time without prior notice.
- Any changes will be effective immediately upon posting on our website.
- By continuing to make purchases from our website after any revisions, you agree to abide by the latest refund policies in effect at the time of your purchase.

Thank you for choosing Pragna Art Gallery. We appreciate your business and hope you enjoy your shopping experience with us.